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 Our client care representatives are staffed 7 days a week and will be in touch with you shortly. If this report is submitted after 5:00 pm (PST), it may be responded on the following morning. 

If someone has died at facility that need an immediate transfer (e.g. hospice, care home, residential home or other non-hospital settings), please call our main phone number 604.831.3023 so that we can dispatch our transfer team promptly. Otherwise, passing at hospital facilities will require your loved one to be kept in their hospital morgue for at least 24 hours, before releases can be given to pick up the body.

If you have requested for online forms to be emailed to you and you have not received them within the above timeline, please do check your email’s spam box as well. 

Kind regards, 

Amherst Online Team

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